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mervo Norge

Why the price is different at the store

Usually because the price changed after we last read it, or because something is added at checkout.

Our prices are minutes to hours old. We read product feeds every 6 hours and websites every 2 to 6 hours. A store can change its price in between.

The price may need a discount code, membership or an offer that applies to the whole cart. We show the price without codes or membership.

Delivery can cost more than we show, for example to some addresses or for another delivery method. When a store does not tell us its delivery cost, we say so, and the offer comes after offers with a known total.

Some offers come from a seller on a marketplace, not from the marketplace itself. The price, delivery and returns are then that seller's.

Buying from a store abroad adds VAT, and sometimes customs duty and a handling fee. The VOEC limit of 3 000 kr excluding VAT applies per item, not per order: an item above it is charged import VAT and fees on delivery, even from a store registered in VOEC. We include these costs in the total we show.

If the price is still wrong

Report it with the link on the offer. A report queues a check of the store's own product page, and reported offers are checked first. If a check cannot be done within 6 hours, a person looks at the report instead.

A report never hides or removes an offer.

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